Returns & Exchanges
At Jetpilot, we stand by our high-performance gear and want to ensure you have the perfect fit for your next adventure. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached and the products are in unused, resaleable condition.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.
Receive Refund or Exchange
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method or ship out your requested exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing